Refund & Cancellation Policy

TaxBizLegal aims to maintain clear service expectations and high standards of customer support. Clients should review the selected package, scope, exclusions, and required documents before payment. A refund is not automatic; each request is reviewed against this policy and the work already performed.

A cancellation or refund is not available merely because a client changes their mind after engaging a service. A client may ask us to place eligible work on hold, but a pause does not create a right to a refund.

Before authorising a refund, TaxBizLegal may make reasonable efforts to resolve the concern and complete the agreed service. Where a refund is otherwise approved after work has begun, deductions may include 20% of the service total, earned professional fees, and amounts already paid to government bodies or third parties.

A refund may be considered where an internal lapse prevents delivery of the promised service, subject to verification. An amicable resolution may also be considered within three days of payment when no work has commenced.

• The request is sent from the registered email address with the order or invoice details.
• No drafting, consultation, document review, filing, or other substantive work has commenced.
• No amount has been paid or committed to a government authority or third-party provider.
• The request is supported by a clear description of the service issue.

Amounts already earned or disbursed cannot be recovered through a refund. This includes costs arising from manpower, professional time, administrative work, payment collection, and external payments.

• Government fees, taxes, stamp duty, filing fees, challans, or statutory payments.
• Third-party vendor, professional, notary, courier, or verification charges.
• Payment gateway commissions, processing charges, and administrative fees.
• Consultation, drafting, research, document review, filing, and other work already completed.
• Costs caused by incorrect, incomplete, delayed, or changed information supplied by the client.

Rejection, resubmission, objection, hearing, delay, portal failure, backlog, policy change, or any decision of a government authority is outside TaxBizLegal's control and does not by itself qualify for a refund. Clients remain responsible for providing accurate information and requested documents on time.

If an amount is debited more than once or payment is shown as unsuccessful despite a debit, send the transaction reference, payment screenshot, date, amount, and registered contact details to our support email. We will reconcile the payment records before confirming the next step.

Email info@taxbizlegal.com from your registered email address. Include your full name, mobile number, invoice or order number, service name, payment date, amount, transaction reference, reason for the request, and relevant supporting documents.

If a refund is approved, the initiation details will be communicated to the client. Final credit timing depends on the original payment method, bank, and payment service provider.

TaxBizLegal is not responsible for delay or failure caused by events beyond reasonable control, including natural disasters, epidemics, war, terrorism, strikes, internet or utility disruption, changes in law, government restrictions, or failure of official systems.