At TaxBizLegal, we are dedicated to maintaining high standards of customer satisfaction. We encourage all clients to review the specific details of their service package before proceeding. If you are dissatisfied with our delivery, refunds are considered based on the genuine nature of the grievance following a thorough internal investigation.
1. Cancellation Terms
TaxBizLegal is not liable to provide cancellations or refunds simply due to a change of mind after a service has been engaged. If a client requests to pause the processing of a service, we will accommodate the hold; however, this does not entitle the client to a refund.
Before any refund is authorized, we reserve the right to exert our best efforts to complete the service. If a service remains unfulfilled following a refund request, a cancellation fee consisting of 20% of the service total + earned professional fees + any fees already disbursed to government bodies or third parties will be applied.
2. Refund Eligibility & Process
Refunds are only issued in instances where TaxBizLegal fails to deliver the promised service due to internal lapses, as confirmed by our investigation. To initiate a request, clients must email us at info@taxbizlegal.com.
A refund may be processed if an amicable resolution is reached between both parties within 3 days of payment, provided no work has commenced from our side. No refunds will be granted if an amicable resolution is sought more than 3 days after the date of payment.
3. Non-Refundable Components
Refunds will not be provided for fees already "earned" by the company through the investment of manpower, time, and resources. Consequently, all processing charges, admin fees, payment gateway commissions, and resource costs are non-refundable. Furthermore, we cannot refund any amounts already paid to government authorities (such as taxes or filing fees) or third-party vendors involved in your order processing.
4. Ungovernable Factors
The outcome of legal or registration processes cannot be guaranteed, as they rely entirely on the discretion of Governing Authorities. Rejections, approvals, or delays caused by Government bodies, technical issues with official portals, or existing backlogs are beyond the control of TaxBizLegal. Such instances do not qualify for a refund.
5. Force Majeure
TaxBizLegal shall not be held responsible for any service defaults or delays resulting from "Acts of God" or events beyond our reasonable control. This includes, but is not limited to, natural disasters (floods, earthquakes, storms), epidemics, war, terrorism, labor strikes, changes in law, or government-imposed restrictions.
Note: This policy is subject to updates without prior notice. Clients are advised to review this page periodically.